Customer Solutions Manager Innovate
ericssonMorristown, NJ
Customer Solutions Manager Innovate
ericssonMorristown, NJ
today
Occupations
Information Technology Project ManagersCustomer Service RepresentativesComputer and Information Systems ManagersAbout the role
Ericsson's Early Career Program Ericsson's Early Career Program is an 18-month development journey for early-career professionals with up to 4-6 years of relevant experience, who are ready to help shape the future of connectivity. Through three rotations, including international and market exposure, you will tackle real customer and technology challenges, gain exposure across Ericsson's business, work alongside people who expect you to contribute, question, and move things forward.
The Innovate track is designed to develop future technology leaders who are curious about what's next and motivated to turn technology into customer and business value. You will gain experience across areas such as Research, Product Development, Data, and AI while building technical breadth, customer perspective, commercial understanding, and leadership capabilities associated with future technology leadership roles.
Your journey within the Early Career Innovate Program will start as a Customer Solutions Manager CU Verizon in Morristown, New Jersey, USA, helping customers navigate network evolution, digital transformation, and emerging technologies. You will work to understand customer needs, connect Ericsson's portfolio to business outcomes, and contribute to solutions that create long-term value for our customers and Ericsson.
To accelerate your development, your leader will intentionally design the rotations around your landing role as a Customer Solutions Manager, including an international assignment typically at Ericsson HQ in Sweden, ensuring each rotation builds the knowledge, relationships, and experiences needed for long-term success.
What You Will Do:
Build understanding of Ericsson's portfolio and customer challenges and seek opportunities to apply AI and advanced technologies together with our customers to achieve wanted outcomes.
Contribute to customer and business outcomes from Day 1, acting with accountability and consistently high standards of work.
Support the development of customer technology strategies (including AI) that align with Ericsson's overarching business objectives.
Contribute to the Market Area teams' efforts to enhance Ericsson's technology leadership, competitive advantage, and business impact through flawless execution.
Engage with customers and internal stakeholders in strategic discussions to understand needs, shape solution requirements and influence customers toward Ericssons portfolio.
Collaborate across product, sales, technology, and delivery teams to understand customer needs, shape solution requirements, and influence customers toward Ericssons portfolio.
Act as an advocate for technology innovation within the organization, promoting a culture of experimentation, continuous learning, and accountability-minded innovation.
Location:
Morristown, New Jersey. No sponsorship is offered for this role.
This role has the expectation to work onsite at least four days a week in the Ericsson office located in Morristown, New Jersey.
The Skills You Bring We provide the platform. What you contribute and the impact you create is what matters. To make the most of this opportunity, don't wait to be told what to do, lean in, ask questions, challenge assumptions, and take ownership of your work and development. We believe you'll bring:
Approximately 46 years of relevant work experience in technology, consulting, telecommunications, or related fields, with clear evidence of increasing responsibility and impact.
Knowledge or experience of the telecommunications industry is preferred, including familiarity with network technologies, cloud-native architectures, or related domains.
Passion for AI and advanced technologies, with a good understanding of concepts such as supervised learning, unsupervised learning, reinforcement learning, and large language models, and how they apply in business and customer contexts.
In addition, you have:
Passion for bringing your ideas to the table
Keen interest to learn and broaden your experience
Ability to collaborate, engage with and mobilize the organization to secure results
Ability to dig into the details when needed to resolve critical issues
Solid communication skills and proficiency in English
This is not a program where you sit on the sidelines. From day one, you're hired into a role, trusted to contribute, supported to grow, and expected to create impact. Find out more about the Early Career program here.
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JOB OVERVIEW
Experience level
Senior
Location
Morristown, NJ
Occupation
Information Technology Project Managers
Industry
Computer Systems Design Services
Posted
today
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