Human Resources Rep - Recruitment

In your efforts to achieve, learn and grow, we support you all the way. Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, - Social Responsibility. Provide authoritative HR best practices, information, support and guidance on human resource rules, regulations, policies and procedures to ADP internal and external clients nationwide via telephone and email. Provide best practice HR support to client contacts that represent all levels of their organizational structure, in a variety of industries, with varying degrees of HR knowledge, and with a broad range of worksite employees. Guide clients through complex, difficult, and sensitive human resource and employee relations issues. Provide recommendations to client for effective problem resolution, using judgment consistent with standards, practices, policies, procedures, regulation or government law. Guide clients on the formulation and administration of plans and policies for human resource activities. Research information and analyze data from multiple resources to provide best practice HR advice to internal and external clients. Internal support includes, but is not limited to: providing ADP Sales Staff, Payroll District Managers, Screening and Selection Services Account Managers, Customer Service, Compliance, and other departments with assistance with HR best practices, knowledge of Help Desk products including scope of services, and other requests as needed. Maintain and update content, resource library, tools and templates of the HR Help Desk and its websites Provide reports to management on Help Desk utilization under direction of manager/supervisor. Special projects for product development and maintenance will be assigned by manager/supervisor providing internal trainings and facilitation to ADP employees, client handbook reviews, quality manual development, seminar development and maintenance. Provide expert support to clients around a wide variety of human capital management topics including employee relations and dispute resolution, organizational change, and management practices. Coach and motivate staff to achieve performance and professional goals. Has project management responsibility. Provide reports to management on Help Desk utilization. Bachelors Degree or demonstrated equivalent experience Experience with multiple clients, advisory roles and dealing with a broad range of HR issues at senior levels of organizations preferred. Knowledge of Microsoft Office (i.e., Word, Excel, PowerPoint, Access, etc.) We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.