Technical Communications and Creative Services Specialist

Client: MDCPS | Location: Jackson, MS - 100% onsite

Duration: Nov. 1, 2026-Oct. 31, 2027 | 40 hours/week

Required: Bachelor's degree; 7+ years in communications, writing/editing and documentation; 5-7 years in graphic design/digital media and listed tools, including Adobe Creative Cloud and SharePoint.

Duties: Technical documentation, digital content, design and CCWIS compliance support. UX/WCAG experience preferred.

Deadline: Oct. 19, 2026, 3 PM CT.

Communications and Creative Services: Develop print and digital materials, including presentations, infographics, publications, whitepapers, eBooks, and informational content. Create and maintain content for agency websites, social media, and other digital channels. Support strategic communications plans, campaigns, and audience engagement initiatives. Maintain agency branding and consistent messaging across deliverables. Monitor communications performance and recommend improvements. Ensure digital materials meet applicable accessibility standards, including WCAG guidelines.

Technical Writing and Training Documentation: Develop and maintain deployment guides, system configuration documents, operational procedures, and implementation documentation. Create user guides, training manuals, job aids, online help, and knowledge base content. Translate complex systems and technical processes into clear, audience-appropriate documentation. Review application and website feedback and metrics to recommend content and usability improvements. Collaborate with developers on UX/UI design to improve application navigation and user experience.

Project Coordination: Support the PMO and agency divisions with project tasks, documentation, and delivery coordination. Collaborate with communications staff, business analysts, architects, developers, QA teams, and external vendors. Facilitate cross-functional meetings and track timelines, resources, workflows, and deliverables. Develop dashboards and monitoring tools to track project and task progress.

Documentation Governance and Digitization: Establish and maintain document repositories using platforms such as SharePoint and Smartsheet. Manage document organization, indexing, naming conventions, version control, templates, and staff guidance. Coordinate a statewide document-scanning initiative covering county offices and the state office, working with a vendor selected through a bidding process. Establish document naming and numbering standards that support traceability, retrieval, business workflows, and audits. Review repositories and documentation standards regularly as processes and systems change.

CCWIS and Federal Documentation Support: Prepare and maintain documentation supporting CCWIS federal approval, funding, and compliance. Work with the PMO and Finance Division on Advance Planning Documents (APDs), APD updates, Operational APDs (OAPDs), supporting narratives, and required templates. Support responses to federal review comments, documentation requests, and audit inquiries. Document system architecture, modular design, functionality, and implementation methods to support compliance with ACF and Children's Bureau requirements, including the referenced CCWIS regulations under 45 CFR Parts 1355 and 1356.

Preferred Qualifications: 5-7 years supporting information systems, cloud technologies, data analysis, or technology implementation projects.5-7 years of UX design knowledge.5-7 years of experience with accessibility standards, including WCAG.Experience with child welfare communications.