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Customer Service Representative

tr miller heating cooling plumbingBolingbrook, IL

yesterday

Occupations

Customer Service RepresentativesHeating, Air Conditioning, and Refrigeration Mechanics and InstallersSales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

Industries

Plumbing, Heating, and Air-Conditioning ContractorsTelemarketing Bureaus and Other Contact CentersSteam and Air-Conditioning Supply

$40,000 - $45,000 per year

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About the role

Customer Service Representative (CSR)TR Miller Heating, Cooling, Plumbing and Electrical is a fast-growing company built on trust, and integrity. We're more than a service provider we're a team that genuinely cares about people. We are looking for a Customer Service Representative (CSR) who shares our commitment to customer satisfaction and views this opportunity not just as a job but as a long-term career. Our CSR's responsible for answering inbound calls, scheduling service appointments, resolving customer concerns, and delivering a 5-star customer experience. CSRs serve as trusted professionals who demonstrate empathy, efficiency, and a commitment to excellence in every interaction.
Pay and Benefits
Pay: $40,000-$45,000/annually plus commissions (eligible for overtime over 40 hours/week)
Schedule: Wednesday - Saturday 7:00am - 6:00pm or Monday - Friday 11:00am - 8:00pmWeekly Paychecks Health Insurance Dental Insurance Vision Insurance Life Insurance Pet Insurance Met LawShort-Term and Long-Term Disability Employee Wellness10 days of Paid Time Off (PTO) per year, plus an additional 5 days after reaching 5 years with TR Miller7 paid holidays Regular company events and outings throughout the year President's Club Annual all-expenses-paid trip for top performers + guest Tuition Reimbursement 401(k) plan with a 4% company match A family. This is last on the list because it's the most important. We care about our team and expect you to bring that same care when you join. We do a lot more than just work together. You'll come to love our company outings and you'll build life-long friendships at TR Miller Heating, Cooling, and Plumbing.
Job Responsibilities:
  • Handle an average of 100 inbound calls per day, accurately capturing customer information
  • Schedule service appointments with technicians in a timely and efficient manner
  • Gather and assess customer information to understand and address their needs
  • Resolve customer inquiries with empathy, professionalism, and a focus on first-call resolution
  • Accurately enter and maintain customer records in the CRM system
  • Document call outcomes, service requests, and relevant customer notes promptly and thoroughly
  • Participate in ongoing training sessions to support continuous learning and professional development
  • Perform additional duties as assigned by the manager
  • Other duties as assigned
About Us: TR Miller Heating, Cooling, Plumbing, and Electrical has been serving Plainfield and the surrounding area since 2008. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow and opportunities to excel. If you want to be part of something bigger than just a job make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about TR Miller Heating, Cooling, Plumbing, and Electrical by visiting TRMillerHeatingandCooling.com. When you're ready, please follow the directions to apply for this position.
Requirements:
  • 1-2 years of customer service experience (call center or dispatch experience preferred)
  • Excellent listening, problem-solving, and conflict resolution skills
  • Ability to multitask and remain calm under pressure
  • High attention to detail and organizational skills
  • Must be able to remain in a stationary position (seated) for prolonged periods
  • Frequent use of computer, keyboard, and telephone headset
Everyone is required to submit a pre-employment background check prior to start date. TR Miller is an equal opportunity employer and is committed to providing reasonable accommodation to qualified individuals with disabilities so that they can perform the essential job functions unless doing so would impose an undue hardship on the operation of the business.

Matching similar jobs

JOB OVERVIEW

Salary

$40,000 - $45,000 per year

Experience level

Junior

Location

Bolingbrook, IL

Occupation

Customer Service Representatives

Industry

Plumbing, Heating, and Air-Conditioning Contractors

Posted

yesterday

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