Customer Service Representative

Job Title Reporting to the Service Center Supervisor this position is responsible for accepting inbound calls to assist the retail installation and merchandising field organizations with a variety of issues. Job Functions To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in-group problem solving situations; Uses reason even when dealing with emotional topics; works well under pressure. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Communication - Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; Responds well to questions; Participates in meetings. Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information; ability to multitasks toggling between multiple forms of communication (email, phone, IM etc.)Personality Must have outgoing personality with good phone presence.

Lisle Office must be able to physically report into the office at least one time per week, subject to change.

Floating Holidays (i.e. personal days) sixteen (16) hours of time per calendar year (prorated for this year) Illinois Paid Leave for All Workers paid time off (48 hours per calendar year, prorate for this year) only available to those working in the state of Illinois. Working outside of IL: eligible for up to 48 hours of paid sick time per calendar year (prorated for this year.)