Head of Customer Management

Outpatient App Outpatient App is a Health Workflow Automation platform for Health Systems, Military Health Systems, and families. We've built a platform for scheduling, checklist management, messaging, and virtual health care that significantly benefits both patients and medical staff. In military settings over the past three years, the platform has proven it can save on the order of 10,000+ man-hours per year per installation (or MTF) and has a quantifiable and positive impact on medical readiness while reducing fatigue and improving patient care. Leveraging modern technology, Outpatient App enables an array of features built with a dynamic checklist structure that can be adapted to any health tracking category. It's private, secure, HIPAA-compliant, and NIST-assessed in the DoD SPRS. Outpatient App is available on any mobile device (iOS/Android/Web), tablet or computer web browser. The system leverages advanced software technology, natural language processing (NLP), optical character recognition (OCR), and machine learning (ML) to connect, simplify and improve the logistics of health process management. Outpatient App is simple, easy to use and available to integrate with other systems which allows for addressing solution gaps and challenges within complex health processes. We're building a mission-driven company with a culture based on openness, trust, and determination to succeed. Outpatient App is rapidly growing and profitable. The ideal candidate can both serve as an individual customer manager, and also build the team that supports a scaling business. Overly Friendly and Patient Empathetic to personnel experiences Product knowledge (quick learner) Digital / Mobile Savvy Product and Customer Support Experience Leadership and Management Experience Some health industry knowledge a bonus