Retail Customer Service Specialist

At Sherwin-Williams, we are committed to fostering an environment where customers feel valued and delighted by our services. We are seeking a Multi-Location Customer Service Specialist to ensure excellence in customer service across multiple retail locations. This role involves collaborating with store teams, managing customer queries, resolving concerns, and promoting our high standards in every interaction. The ideal candidate will bring a proactive approach, a customer-first attitude, and a deep understanding of the retail landscape to maintain and enhance our reputation as a leader in the global market for paints and coatings. Manage customer service operations across various retail outlets ensuring consistent quality Train and support store teams in delivering exceptional customer service Handle and resolve customer complaints and issues promptly Monitor and analyze customer service trends to ensure optimal performance Work closely with the retail operations team to implement strategic service improvements Communicate effectively with both customers and staff to ensure information flow for ongoing service enhancement Strong communication skills Ability to handle stressful situations Problem-solving skills Leadership and team management Understanding of CRM tools and platforms Medical Insurance Dental Insurance Vision Insurance Life Insurance 401k Customer Service Certification (e.g., Certified Customer Service Professional – CCSP) Project Management Professional (PMP) certification is a plus