IT Support Engineer

Responsibilities: Provide technical support for computer systems, software, and hardware Respond via in-person, email, Slack, or ticketing system Deliver in-person IT HelpDesk support to employees, contingent workers, and vendors Guide users through problem-solving steps and follow up on resolutions Run diagnostics, troubleshoot scripts and automation Maintain critical SaaS tools (Google Workspace, Slack, Zoom, JIRA, Confluence) Troubleshoot Stripe hardware (macOS, Chrome OS, iOS) and peripherals Provision laptops for onboarding and fleet upgrades Assist with onboarding and training curriculum Update and maintain IT documentation Onboard third-party vendors/contractors Support global IT off-boarding tasks Maintain office tech (printers, Zoom Rooms, room schedulers) Own IT asset management with accurate records Promote IT best practices and escalate as needed Create and update technology documentation for internal teams and Scale employees

Key requirements: 2+ years of IT HelpDesk experience Strong knowledge of Apple systems and software Strong knowledge of Google Workspace, Slack, Zoom, JIRA, Confluence or similar cloud tools Strong knowledge of Atlassian JIRA and Confluence Understanding of script execution/troubleshooting (Ruby, Bash, Python) Experience with imaging/endpoint management tools (DEP, FleetDM) Ability to independently manage and prioritize workload Excellent interpersonal and communication skills Empathetic, humble, customer-service focused initiative strong communication team collaboration Apple systems and software Google Workspace Slack