IT Support Engineer (Onsite NYC)

Responsibilities: Serve as the primary on-site IT contact, managing tickets and Slack support with fast, empathetic service Own setup, deployment, and recovery of office hardware and software for new hires from day one Manage conference room tech (Zoom Rooms, displays, mics) to ensure flawless client calls Lead technology build-out for expanding office spaces, coordinating with cabling, AV, and network vendors Troubleshoot office network and WiFi, drive external vendors to permanent fixes Manage full lifecycle of IT assets, including inventory, loaner pool, and secure storage Create clear documentation and runbooks to empower users and streamline repeat processes

Key requirements: Proven track record delivering white-glove IT support in an in-office corporate environment Excellent verbal and written communication, guiding non-technical users through issues Hands-on experience configuring and troubleshooting macOS and Windows hardware Deep familiarity with Google Workspace, Slack, Zoom, and common SaaS apps Experience with device management, SSO rollouts (Okta), and asset procurement (Apple Business Manager) Knowledge of enterprise AV setups (Zoom Rooms) and basic office networking (WiFi) Excellent verbal and written communication Empathetic and customer-focused service Proactive problem solving macOS and Windows hardware deployment and troubleshooting Google Workspace, Slack, Zoom, and common SaaS apps Device management and SSO (Okta)