Vice President of Field Services & Operations

Role: Vice President of Field Services & Operations

Location: Fallbrook, CA

Role: Vice President of Field Services & Operations

Location: Fallbrook, CA

Compensation: $185,000 – $215,000 base salary

About the Role: We're seeking a proven operations leader to scale our field services organization from a regional footprint to a multi-state operation. You'll oversee growth from 3 locations in 1 state to 14 depots in 7 states, building the operational playbooks, KPIs, and team structure needed to support 45 technicians and 20 coordinators by 2028. This role requires a builder's mindset, deep operational discipline, and the ability to integrate teams from acquisitions while maintaining high performance and culture.

Key Responsibilities: Scale field operations by at least 2.5x, opening and managing depots across multiple states. Build and implement detailed operational playbooks for all field roles with proven adoption and results. Achieve 90%+ annual retention across field teams through engagement, coaching, and performance management. Forecast, budget, and manage field spend with rigorous variance reviews and accountability. Establish and maintain clear production quotas, staffing plans, and inventory readiness to meet demand. Track and improve KPIs, ensuring at least 85% of technicians meet or exceed production targets. Lead M&A field integration, aligning systems, culture, and standards across acquired teams. Partner with Sales and Customer Service to align forecasts, processes, and communication. Build and manage a vetted subcontractor network in multiple regions, ensuring consistent quality.

Qualifications: 10+ years in multi-site field services leadership, preferably scaling from regional to multi-state operations. Demonstrated success in building high-performance teams, playbooks, and scalable operational structures. Experience with budget forecasting, variance analysis, and P&L accountability at the regional or national level. Proven track record in KPI design, implementation, and driving team adoption. M&A integration experience in field operations preferred. Strong relationship-building skills across field, office, and cross-departmental teams. Excellent problem-solving, conflict resolution, and change management abilities.