Director, CX & Customer Operations (Remote)

E Source is seeking a Director, Customer Engagement to shape how our utility-focused services create impactful customer experiences. You will lead CX projects across strategy, operations, and technology, guiding client engagements and building trusted relationships with utility clients. The role requires deep industry knowledge, leadership of cross-functional teams, and the ability to balance big-picture strategy with practical execution. Remote with travel, and a strong focus on client outcomes.