Customer Solutions Supervisor
virtual vocationsDenver, CO
Customer Solutions Supervisor
Occupations
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Non-Retail Sales WorkersIndustries
Custom Computer Programming ServicesComputer Systems Design ServicesTelemarketing Bureaus and Other Contact CentersAbout the role
Leading a team of resolution specialists, the full-time Customer Solutions Supervisor will oversee daily operations, manage escalated customer issues, and drive quality service delivery in a remote environment.
Key responsibilities:
Supervise the performance of customer resolution staff and conduct team huddles to share priorities and service goals
Act as the primary escalation contact for complex customer issues, ensuring consistent resolution strategies
Monitor service levels and KPIs, producing performance reports and recommending process improvements
Required qualifications:
Proven experience in a call center or customer support environment with direct involvement in issue resolution
Previous leadership or supervisory experience strongly preferred
Strong expertise in service recovery principles and root-cause analysis
Demonstrated ability to manage high-level escalations with professionalism and empathy
Proficiency with CRM platforms and workforce or case-management tools
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JOB OVERVIEW
Experience level
Mid
Location
Denver, CO
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Custom Computer Programming Services
Posted
today
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