Customer Experience Supervisor
virtual vocationsDenver, CO
Customer Experience Supervisor
Occupations
First-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Passenger AttendantsFirst-Line Supervisors of Office and Administrative Support WorkersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Insurance Related ActivitiesDirect Health and Medical Insurance CarriersAbout the role
Managing a team of Customer Experience Agents, the full-time remote Customer Experience Supervisor will oversee hiring, onboarding, coaching, and performance management while ensuring high-quality customer support and implementing process improvements.
Key responsibilities:
Hire, onboard, and develop Customer Experience Agents, providing ongoing coaching and performance feedback
Oversee the resolution of escalated customer complaints and monitor customer interactions to ensure service standards are met
Track team KPIs and analyze performance trends to identify improvement opportunities and prepare reports for management
Required qualifications:
One to two years of experience in a supervisory role at an inbound call center
Experience in coaching and giving performance feedback to frontline agents
Proficiency in handling escalated customer issues across various communication channels
Working knowledge of contact center KPIs and experience conducting QA audits
Familiarity with helpdesk or contact center platforms and reporting tools
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JOB OVERVIEW
Experience level
Senior
Location
Denver, CO
Occupation
First-Line Supervisors of Personal Service Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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