Weekend Client Services Rep

Benefits include: ~ Competitive commission opportunities ~ Transit and parking support ~401(k) retirement plan ~ Clothing discount

About the Role: Client Experience & Customer Service Deliver an elevated, personalized client experience that reflects Sak's service standards and MaxMara’s luxury positioning and Weekend MaxMara brand standards Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management Build client confidence through engaging, interactive, and relationship-driven selling experiences Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity Anticipate client needs and exceed expectations without hesitation Consistently achieve or exceed individual and store sales goals, including all KPI targets Maximize every client interaction to drive long-term loyalty and repeat business Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives Team & Partnership Foster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partners Support team success by sharing product knowledge, client insights, and best practices Operations & Business Excellence Adhere consistently to all company policies, procedures, and operational standards Demonstrate working knowledge of POS systems and retail tools Communicate store-related issues to the Store Manager when unable to resolve independently Perform opening and closing duties as required Utilize downtime effectively to support sales floor readiness, client follow-up, and operational needs Uphold accountability for safeguarding company assets and minimizing shrink Visual Standards & Product Knowledge Maintain a clean, organized, and visually elevated selling environment aligned with brand standards Ensure product presentation is consistently on brand and client ready Possess strong, up-to-date knowledge of all product categories to confidently advise clients

Required Skills & Experience: Minimum 2–4 years of retail experience, luxury retail strongly preferred RTW and/or footwear experience a plus Proven success in luxury or high-end retail environments Strong interpersonal, organizational, and communication skills Ability to work independently while thriving in a team-based environment Proficient computer skills Max Mara is an Equal Opportunity Employer. M/F/D/V