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About the role

Overview: In this role you guide clients through successful payroll and HCM product implementations, combining analytics and project management to simplify complex processes. You’ll deliver engaging onboarding experiences using top training and service guidelines, acting as a trusted advisor to cross-functional client teams. You’ll work to ensure high client satisfaction and leverage ongoing learning to drive innovation in the onboarding and implementation process. This hybrid, inclusive environment values collaboration and delivering measurable client impact.
Responsibilities: Partner with clients to understand business needs and build long-term trust Analyze clients’ systems, interfaces, and processes to tailor solutions Collaborate with client project teams, sales, and client service across work streams Recommend and implement appropriate ADP HCM/payroll solutions aligned with client needs Lead process improvement initiatives and drive innovations to enhance the client experience Stay informed about HCM capabilities and new features to address challenges Support, mentor, and guide project teams to ensure successful implementations
Key requirements: 5+ years in implementation or business consulting 2+ years in payroll Strong client relationship and influence skills Risk identification and mitigation in project delivery Learning agility and critical thinking; apply best practices in new scenarios Excellent analytical, time management, and communication skills (verbal and written) College degree preferred but not required Military experience accepted and valued Relationship-building Collaborative mindset Questioning and curiosity Payroll and HCM implementation knowledge Project management and coordinating cross-functional teams Process improvement and best practices

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JOB OVERVIEW

Experience level

Senior

Location

Maitland, FL

Occupation

Payroll and Timekeeping Clerks

Industry

Administrative Management and General Management Consulting Services

Posted

today

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