Ricoh is hiring: Field Manager, Field Services in houston
ricohHouston, TX
Ricoh is hiring: Field Manager, Field Services in houston
Occupations
First-Line Supervisors of Mechanics, Installers, and RepairersGeneral and Operations ManagersFood Service ManagersIndustries
Support Activities for Oil and Gas OperationsElectronic and Precision Equipment Repair and MaintenanceCommercial and Industrial Machinery and Equipment Repair and MaintenanceAbout the role
Overview:
In this role you lead a field services team across a Houston territory to ensure reliable service and strong customer experiences. You drive productivity, first-time fix rates, and service quality while managing resources and coaching technicians. You connect field insights with business goals to deliver measurable improvements. This is a hands-on leadership position that shapes service delivery and team capability in a customer-focused organization. Compensation / Benefits Medical, dental, life, and disability insurance options 401(k) retirement savings plan Health Savings Account (HSA) Flexible Spending Account (FSA) Tuition assistance Paid vacation and holidays
Responsibilities:
Coach technicians and build an engaged, accountable team Drive operational performance: productivity, first-time fix, recall reduction, service efficiency, customer satisfaction Lead from the field with coaching and obstacle removal to improve service Translate business priorities into actionable plans and monitor progress Optimize technician capacity, territory coverage, labor utilization, and controllable expenses Strengthen customer relationships and manage escalations with internal teams Recruit, develop, and prepare employees for expanded responsibilities
Key requirements:
Demonstrated leadership in field service or similar environment Track record of improving business results through coaching and disciplined execution Strong judgment, communication, problem-solving, and decision-making abilities Ability to interpret performance data and translate observations into actions Leadership approach balancing high expectations with employee development Commitment to customer service and continuous improvement Valid driver’s license and ability to meet driving requirements Communication Problem-solving Decision-making Field service leadership Operational analytics Performance coaching
Matching similar jobs
JOB OVERVIEW
Experience level
Manager
Location
Houston, TX
Occupation
First-Line Supervisors of Mechanics, Installers, and Repairers
Industry
Support Activities for Oil and Gas Operations
Posted
today
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE (opens in a new tab)