AI Operations Analyst
virtual vocationsNew York, NY
AI Operations Analyst
virtual vocationsNew York, NY
today
Industries
Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesComputer Systems Design ServicesAbout the role
Reviewing AI chat conversations and Personalized Credit Insights summaries, the full-time AI Operations Analyst will identify inaccuracies and unsafe responses while working remotely to enhance product quality and consumer experience.
Key responsibilities:
Review and flag inaccuracies in AI chat conversations and credit insights summaries
Categorize feedback and track changes in failure-mode taxonomy over time
Publish weekly quality reports and escalate flagged content to relevant departmentsRequired qualificationsBachelor's degree in a related field or equivalent experience in quality, analytical, or operations roles
Strong SQL skills and experience with BI tools like Tableau
Experience in consumer finance, credit, or regulated environments is a plus
Familiarity with Agile/Scrum methodologies
Ability to work with sensitive consumer data in a regulated environment
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JOB OVERVIEW
Experience level
Junior
Location
New York, NY
Occupation
Business Operations Specialists, All Other
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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