Desktop Support Specialist I - IT Help Desk

Washington University IT is seeking a Technical Support Specialist I to provide desktop and enterprise-level support for staff, faculty, and students on campus in Saint Louis, MO. You will troubleshoot OS, software, hardware, and networking issues and respond to a high-volume ticket queue. Responsibilities include documenting issues, escalating when needed, and participating in projects such as system upgrades and integrations. A high school diploma is required; an Associate degree is preferred.