Workforce Management Specialist

Key responsibilities: Run and review volume forecasts and headcount requirements to ensure accurate scheduling Conduct routine data validation of workforce management systems and reports Document requirements to generate reports and dashboards for business use

Required qualifications: High school diploma or equivalent required; associate degree in mathematics or statistics preferred Minimum of four years' experience in a contact center environment with at least one year in workforce management Experience with writing reporting requirements and implementing reports is desired Ability to support compliance program objectives Demonstrated cooperative interaction with other employees