Workforce Management Manager
virtual vocationsDenver, CO
Workforce Management Manager
virtual vocationsDenver, CO
4 days ago
Occupations
General and Operations ManagersHuman Resources ManagersSocial and Community Service ManagersIndustries
Administrative Management and General Management Consulting ServicesHuman Resources Consulting ServicesTemporary Help ServicesAbout the role
Leading workforce planning and performance management, the full-time remote Manager of Workforce Management will oversee staffing, forecasting, and scheduling for a high-volume pet insurance contact center while collaborating with various operational teams to enhance productivity and customer experience.
Key responsibilities:
Lead and develop a team focused on forecasting, scheduling, and real-time performance management
Analyze historical data to create short-term and long-term staffing forecasts that meet service level and operational goals
Monitor contact center performance and implement intraday actions to balance customer demand and staffing availability
Required qualifications:
7+ years of experience in workforce management or contact center operations
3+ years of people leadership experience in workforce management roles
Strong knowledge of workforce management practices, including forecasting and scheduling
Experience in a high-volume, multi-skilled contact center environment
Proficiency with workforce management platforms and Microsoft Office tools
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JOB OVERVIEW
Experience level
Manager
Location
Denver, CO
Occupation
General and Operations Managers
Industry
Administrative Management and General Management Consulting Services
Posted
4 days ago
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