Technical Support Engineer

Technical Support Engineer You'll be joining as a Technical Support Engineer and be responsible for delighting our customers by solving their technical challenges. Delivering a world-class customer experience for inbound support questions over Slack and PylonActing as the voice of the customer, by capturing product feedback and feature requests for Product and Engineering Handling technical challenges that arise with customers in partnership with our Customer Success Managers Expanding our technical support processes in collaboration with the Head of Technical Support Resolving customer technical issues directly with Engineering, to debug integration issues, write custom scripts, and work with our APIProven experience in a similar role, preferably at a SaaS company, with some experience with monitoring and on-call systems Able to write code at least enough to be dangerous and proficient enough to tackle technical challenges Able to communicate complex technical information by conveying in a clear and simple manner Love products and are keen to understand how they work and how different parts interact with one another You are smartly persistent; have a knack for knowing when to dig deep and when to move onSupporting YouWe work hard and we think life outside work matters just as much. Our benefits pack is built to support both. Private medical insurance. Seriously good cover - we want you and the people you love to be looked after. Competitive annual leave. Showing up at your best requires switching off, and we make sure you have time to do that. First Friday of every month off. Yes, seriously. Enhanced pension. We put real money in, because future-you deserves better than an afterthought. Meaningful equity. We're rapidly scaling, and everyone who helps shape the outcome should share in it. Unlimited AI spend. For everyone, not just engineers. We're all-in on AI across the company, and we expect you to be too. Generous parental leave. The early days with a new baby matter more than anything we're doing here, and we want you to be present for them. Two budgets that have your back. £1000 to invest in your setup, £500 a year to invest in yourself.