Remote Customer Success Manager Nonprofit SaaS Growth

Instrumentl is hiring a Customer Success Manager to own the post-sale journey for a portfolio of nonprofit and grant-writing customers. You'll manage onboarding, engagement, retention, and expansion while building relationships and playbooks that turn customers into advocates as we scale our CS function. The role emphasizes collaboration across teams, proactive problem solving, and ownership of outcomes in a fast-growing startup. Remote-friendly with candidates based in the continental US.