Client Success Manager, Legal
virtual vocationsNew York, NY
About the role
Proactively guiding clients to maximize their investment in Intapp products, the full-time remote Client Success Manager, Legal will drive adoption and solution optimization across a tier of legal accounts while serving as a trusted advisor and voice of the customer.
Key responsibilities:
Monitor adoption data and usage trends to identify proactive outreach opportunities for client retention and value enhancement
Execute structured outreach programs tied to usage milestones and risk signals to drive adoption and retention at scale
Consult with clients post-deployment to ensure effective utilization of implemented solutions and featuresRequired qualifications 5+ years of experience in client success within professional services firms, preferably in the legal industry
Experience using adoption and usage data to drive outreach programs
Ability to quickly build product proficiency and adapt to new solutions
Exposure to risk management and compliance in law or professional services
Bachelor's degree required
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JOB OVERVIEW
Experience level
Mid
Location
New York, NY
Occupation
Lawyers
Industry
Custom Computer Programming Services
Posted
yesterday
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