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Operational Specialist

yibi group global manufacturing partner for luxury jewelry leather goods hardwareLexington, KY

19 days ago

Occupations

Business Operations Specialists, All OtherOnline MerchantsProduction, Planning, and Expediting Clerks

Industries

Jewelry, Watch, Precious Stone, and Precious Metal Merchant WholesalersJewelry and Silverware ManufacturingJewelry Retailers
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About the role

About the Company: Yibi Group is a leading OEM manufacturer for global luxury & fashion brands, certified by LVMH, Kering, and Richemont. We are seeking an Operational Specialist to drive e-commerce growth for our North American luxury jewelry and hardware lines.
About the Role: We’re looking for an Operational Specialist (NYC-based, remote eligible) to own end-to-end Amazon/e-commerce operations for the North American market, bridging our China team and US market to deliver operational excellence and business growth.
Responsibilities:
  • Manage full Amazon/e-commerce operations (listings, inventory, ads, orders) for luxury jewelry & hardware products
  • Optimize campaigns and listings to boost sales, visibility, and customer experience
  • Coordinate with China and US teams, serving as the primary operational point of contact
  • Monitor KPIs, deliver data insights, and ensure compliance with US regulations and luxury brand standards
  • Resolve customer inquiries, returns, and claims to maintain high seller ratings
Qualifications:
  • 3+ years of Amazon/e-commerce operations experience (US/North America market, luxury/jewelry/fashion industry preferred)
  • Proficient in Amazon Seller Central, advertising tools, and e-commerce workflows
  • Experience collaborating with international/China-based teams across time zones
  • Fluent in English; Chinese proficiency is a strong plus
Required Skills:
  • Strong communication, cross-team coordination, and problem-solving abilities
  • Detail-oriented, data-driven, and able to perform under pressure
  • Proficiency in e-commerce tools and data analysis (Excel/Google Sheets)
Equal Opportunity Statement Yibi Group is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace. All qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or veteran status.

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JOB OVERVIEW

Experience level

Senior

Location

Lexington, KY

Occupation

Business Operations Specialists, All Other

Industry

Jewelry, Watch, Precious Stone, and Precious Metal Merchant Wholesalers

Posted

19 days ago

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