Client Support Supervisor
virtual vocationsDenver, CO
Client Support Supervisor
Occupations
First-Line Supervisors of Office and Administrative Support WorkersFirst-Line Supervisors of Personal Service WorkersFirst-Line Supervisors of Production and Operating WorkersIndustries
Telemarketing Bureaus and Other Contact CentersAll Other Business Support ServicesCustom Computer Programming ServicesAbout the role
Leading a team of client support representatives, the full-time remote Client Support Supervisor will develop staff, drive performance, and ensure quality service delivery while achieving success metrics.
Key responsibilities:
Lead and develop client support representatives, providing feedback and conducting performance reviews to maximize team effectiveness
Monitor team performance and staffing levels, reporting on production and quality metrics while implementing corrective action plans as needed
Collaborate with cross-departmental teams to resolve escalated support tickets and enhance departmental policies and procedures
Required qualifications:
Bachelor's degree from a four-year college or university
At least 2+ years of experience managing and developing contact center support representatives, preferably in a telehealth environment
Experience with CRM tools such as Zendesk and project management software
Proven leadership skills, including coaching and staffing
Strong organizational and project management abilities
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JOB OVERVIEW
Experience level
Mid
Location
Denver, CO
Occupation
First-Line Supervisors of Office and Administrative Support Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today
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