Manager of Customer Implementations
virtual vocationsDenver, CO
Manager of Customer Implementations
virtual vocationsDenver, CO
3 days ago
Occupations
Information Technology Project ManagersProject Management SpecialistsGeneral and Operations ManagersAbout the role
Leading a U.S.-based team of onboarding and implementation professionals, the full-time Manager of Customer Implementations will oversee successful SaaS deployments, coach team members, and ensure a high-quality customer experience while working remotely within the Eastern time zone.
Key responsibilities:
Lead, coach, and develop a team responsible for enterprise SaaS deployments
Monitor performance, set clear expectations, and provide actionable feedback to ensure delivery standards are met
Oversee a portfolio of active implementations, managing risks and facilitating communication with customers
Required qualifications:
6+ years of experience in SaaS onboarding, implementation, or professional services, with a focus on complex implementations
2+ years of experience managing and developing a delivery team
Strong project management skills, including experience with scope, milestones, and risk management
Experience working directly with enterprise customers and communicating with stakeholders at various organizational levels
Ability to lead teams through changing priorities and evolving customer needs
Matching similar jobs
JOB OVERVIEW
Experience level
Manager
Location
Denver, CO
Occupation
Information Technology Project Managers
Industry
Custom Computer Programming Services
Posted
3 days ago
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE (opens in a new tab)