Customer Service Representative Job in Saint Paul, MN | Robert Half

Responsibilities: Respond to inbound calls from drivers and other contacts, providing clear guidance and timely support for service-related issues. Act as a resource for call center staff when questions arise, helping determine the best next steps for customer or operational concerns. Coordinate property care and related service activities by tracking needs, communicating updates, and following through on open items. Perform afternoon lock check follow-up tasks and document outcomes accurately to support daily operations. Enter orders and service information into company systems with a high level of accuracy and attention to detail. Make outbound calls as needed to confirm details, resolve issues, and keep service requests moving forward. Assist with dispatch-related communication to ensure drivers, staff, and customers receive accurate and timely information. Use Microsoft Office and Epicor-based systems to maintain records, update service data, and support team workflows.