Guest Service Agent - Ruston, LA
wealth hospitality groupRuston, LA
Guest Service Agent - Ruston, LA
wealth hospitality groupRuston, LA
APPLY NOW (opens in a new tab)yesterday
About the role
Hotel Guest Service Agent A hotel guest service agent is the primary point of contact for guests, managing front desk operations. They ensure seamless check-ins/check-outs, process payments, handle inquiries, and resolve complaints. Additionally, they provide local recommendations and coordinate with housekeeping and maintenance to fulfill guest needs.
Core Responsibilities:
Front Desk Operations: Welcome guests warmly, efficiently process check-ins and check-outs, and issue room keys.
Guest Assistance: Answer phone calls, respond to emails, and manage reservations, modifications, and cancellations.
Issue Resolution: Handle guest complaints promptly and professionally, maintaining a calm demeanor under pressure.
Concierge Duties:
Provide tailored recommendations for local attractions, dining, and transportation. Cross-Departmental Coordination: Communicate with housekeeping and maintenance to fulfill specific room requests and report maintenance issues.
Financial Duties:
Process payments, handle cash/credit card transactions, and balance the cash drawer at the end of shifts. Revenue Generation: Up-sell hotel amenities and services (e.g., room upgrades, spa packages).
Qualifications & Skills
Experience: Previous experience in hospitality, customer service, or a related field.
Education: High school diploma or equivalent; a degree in hotel management is a plus.
Technical Skills:
Proficiency with Property Management Systems (PMS) and basic computer applications.
Communication: Excellent verbal and written communication skills.
Physical & Schedule Demands: Ability to work a flexible schedule (including weekends, holidays, and evening shifts) and stand for long periods.
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JOB OVERVIEW
Experience level
Entry
Location
Ruston, LA
Occupation
Hotel, Motel, and Resort Desk Clerks
Industry
Hotels and Motels
Posted
yesterday
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