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Customer Service Specialist / $16 - $20 per hour BOE

global team staffingHuntsville, AL

39 days ago

Occupations

Medical Secretaries and Administrative AssistantsPatient RepresentativesCustomer Service Representatives

Industries

Offices of PhysiciansAll Other Miscellaneous Ambulatory Health Care ServicesAll Other Outpatient Care Centers

$16 to $20 per hour

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About the role

Position Overview: We are looking for a friendly, dependable, and detail-oriented individual to provide outstanding support to customers and help ensure a positive experience at every interaction in a medical environment. In this role, you will handle questions, resolve concerns, and communicate clearly with customers and internal teams. This position offers a pay range of $16 to $20 per hour, based on experience. Bilingual is a plus.
Key Responsibilities:
  • Greet patients and visitors warmly, ensuring a positive first impression of the practice.
  • Manage patient check-in and check-out processes, including scheduling appointmentsand confirming patient information.
  • Maintain accurate medical records and ensure compliance with privacy regulations.
  • Utilize electronic health record systems such as Athena for efficient data management.
  • Address patient inquiries regarding services, procedures, and office policies.
  • Verify insurance eligibility
  • Take copays from patients
  • Schedule patient appointments
  • Answer multi-line phone
  • Create patient charts
  • Education • High school diploma or GED required.
Experience/Skills A minimum of 1-3 years experience in a medical office setting is required. Previous customer service experience required. Professionalism, confidentiality, and organization TypingVerbal Communication Microsoft Office skills
Preferred: EMR experience preferred. Bi-lingual in Spanish is a benefit to the patientpopulation.
Equal Opportunity Commitment: We are committed to creating an inclusive and welcoming workplace where all qualified individuals have the opportunity to succeed. Employment decisions are made based on skills, qualifications, and business needs.

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JOB OVERVIEW

Salary

$16 to $20 per hour

Experience level

Junior

Location

Huntsville, AL

Occupation

Medical Secretaries and Administrative Assistants

Industry

Offices of Physicians

Posted

39 days ago

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