Client Accounts Operations Lead - Austin
dla piperThe Woodlands, TX
Client Accounts Operations Lead - Austin
dla piperThe Woodlands, TX
APPLY NOW (opens in a new tab)6 days ago
About the role
Overview:
In this role, you manage complex, high-volume legal billing across domestic and international portfolios as a senior billing expert. You work with multiple managers and billing teams to ensure accurate, timely, and compliant invoicing for top-tier clients, often stepping in as a regional proxy or mentor. You optimize processes, train staff, and maintain a cohesive, end-to-end billing solution that supports the firm's strategic initiatives and client needs. This is a remote/hybrid role with cross-time-zone collaboration and opportunities to influence billing practices at scale. Compensation / Benefitshybrid work schedulerelocation availableremote work optionscareer development opportunitiesflexible hoursdynamic workload management
Responsibilities:
- Provide temporary managerial support in the absence of regional managers
- Deliver senior-level billing resources during surges or vacancies
- Act as Subject Matter Expert for regional billing teams
- Analyze and prioritize tasks to maximize billing organization impact
- Maintain client billing requirements and update as needed
- Interact with stakeholders to define solution requirements
- Develop business cases, metrics and reports for billing processes
- Document process-flow diagrams and improve internal efficiency
- Coordinate global client unified billing and manage international accounts
- Finalize invoices and escalate as needed
- Coach and train junior staff in billing procedures
Key requirements:
- Advanced senior-level legal billing experience in a major law firm
- Excellent verbal and written communication
- Expert knowledge of direct billing and e-billing (domestic and global)
- Strong Aderant Legal Billing knowledge
- Proficient in e-billing applications (e-Hub, Bill Blast)
- Strong analytical skills and attention to detail
- Ability to work independently and manage multiple projects
- Experience handling high-volume billing portfolios in fast-paced environments
- Strong communication interpersonal skills
- Team-oriented and collaborative
- Attention to detail and proofreading
- Aderant Legal Billinge-HubBill Blast
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JOB OVERVIEW
Experience level
Manager
Location
The Woodlands, TX
Occupation
Lawyers
Industry
Offices of Lawyers
Posted
6 days ago
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