Collections Representative (Cedar Falls)

Schedule: Monday – Friday | 7:00 AM – 5:00 PM CST

Location: Onsite – Cedar Falls, Iowa

Pay: Starts at $14hrIf you are confident on the phone, motivated by performance pay, and comfortable having direct conversations, this role offers the opportunity to build strong earnings in a fast-paced call center environment. This is a high-volume collections role where you will speak with consumers about outstanding balances and work toward payment solutions. What the Job Really Looks LikeWe want candidates to clearly understand the role so they can succeed. In this position you will: Make primarily outbound calls to consumers regarding past-due accounts Handle inbound calls that result from previous outreach Average up to 200 calls per day Follow structured scripts and compliance guidelines Discuss payment options or account resolutions Navigate multiple computer systems during calls You will often speak with individuals who may be frustrated or upset about their accounts, so maintaining professionalism and confidence is key. Compensation$14/hour starting pay Increase to $15/hour after tenure milestoneperformance-based incentives Top performers increase their earnings through performance incentives as they build experience in the role. Daily contests and team recognition opportunities Training & Support All new hires complete a 3-week paid training program designed to prepare you for success. Training includes: Classroom instruction Compliance and script training Call shadowing and listening Guided call practice By week three you will begin making calls with support before transitioning to the production floor. Who Succeeds in This RoleThe people who thrive in this environment are typically: Money motivated Confident speaking with people on the phone Able to handle difficult conversations without taking it personally Comfortable following structured scripts Detail-oriented and focused Reliable with strong attendance