Customer Experience Representative
stellar consulting solutionsWaterloo, IA
Customer Experience Representative
stellar consulting solutionsWaterloo, IA
2 days ago
Occupations
Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelSales and Related Workers, All OtherIndustries
Other Activities Related to Credit IntermediationCommercial BankingFarm Supplies Merchant WholesalersAbout the role
Title: Customer Experience Representative
Location: Cedar Falls, IAWork mode: Hybrid 3 days/week
Duration: 6 months (Possible Extension)
The Customer Experience Representative will serve as the first point of contact for Customers, a strategic account, a strategic account’s field sales force, and their distribution partners concerning day-to-day matters and supports the activities of the Vendor Finance Relationship Managers. This position will also provide support and knowledge to customers that promotes long-term customer relationships for the Vendor Finance Department for Rabo Agri Finance LLC, the rural lending arm of Rabobank in the US. They will closely align and frequently communicate with RMs, to help grow finance volumes and to ensure a strategic account’s needs & expectations are known & being properly met.
Key Responsibilities:
SALES & MARKETINGSTRATEGIC ACCOUNT SUPPORT & CUSTOMER SERVICEINTERNAL & EXTERNAL COMMUNICATIONKEY RELATIONSHIPS· Internal - Relationship Managers, Vendor Finance Field Sales Team*, Portfolio Analysts, and Compliance.· External - Strategic Accounts (national & local crop input suppliers & manufacturers), Strategic Account’s Field Sales Force, Strategic Account’s Distribution Partners, and Customers. EXPERIENCE· Computer proficiency with MS Word, Outlook, and Excel required. Other IS skills and report writing skills are a plus.· Excellent communication skills, both written and verbal. Must be able to conduct business and make customer presentations over the phone or in person.
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JOB OVERVIEW
Experience level
Junior
Location
Waterloo, IA
Occupation
Customer Service Representatives
Industry
Other Activities Related to Credit Intermediation
Posted
2 days ago
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