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Customer Experience Representative I

stellar consulting solutionsWaterloo, IA

yesterday

Occupations

Customer Service RepresentativesSales Representatives of Services, Except Advertising, Insurance, Financial Services, and TravelReceptionists and Information Clerks

Industries

Commercial BankingTelemarketing Bureaus and Other Contact CentersSavings Institutions and Other Depository Credit Intermediation
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About the role

Role: Customer Experience Representative ILocation: Cedar Falls, IA (Hybrid)
Job Type: Contract for 5-6 Months
Key Responsibilities:
  • Serve as the first point of contact for customer and dealer inquiries.
  • Handle customer support calls, resolve issues, and maintain accurate documentation.
  • Build and maintain strong relationships with customers, strategic accounts, and distribution partners.
  • Support Relationship Managers (RMs) in account management and business growth initiatives.
  • Coordinate customer service activities and ensure timely communication.
  • Identify opportunities to improve customer experience and service delivery.
  • Support sales, marketing, and account communication initiatives.
  • Must-Have Skills & Qualifications:
  • Strong experience in Customer Service / Customer Experience / Client Relationship Management.
  • Knowledge or familiarity with Banking Products and Crop Insurance.
  • Excellent verbal and written communication skills.
  • Strong customer relationship management and problem-solving abilities.
  • Experience handling customer inquiries, escalations, and issue resolution.
  • Strong interpersonal, negotiation, and conflict-resolution skills.
  • Proficiency in MS Office, particularly Excel, Word, and Outlook.
  • Ability to manage multiple priorities and work effectively in a team environment.
Preferred Background: Candidates with experience in banking, financial services, agricultural finance, vendor finance, or insurance industries will be preferred.

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JOB OVERVIEW

Experience level

Junior

Location

Waterloo, IA

Occupation

Customer Service Representatives

Industry

Commercial Banking

Posted

yesterday

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