Analista de Soporte Técnico / IT Support Analyst

MyData-TRUST is looking for a Technical Support Specialist to join its IT team and support a growing user environment. The role sits within an Apple-first ecosystem (macOS managed via Jamf), combined with Microsoft 365, Entra ID and Okta. This position is focused on delivering reliable, structured and user-oriented support, within a well-defined framework of processes and standards. Provide day-to-day L1/L2 technical support to end users Diagnose and resolve hardware, software and system-related issues Apply IT procedures and standards consistently Escalate issues in a clear and structured manner when required Support and guide users in their daily use of tools Apple: macOS, Jamf (or other Apple MDM), endpoint security (FileVault, etc.) Microsoft: Windows 11, Microsoft 365, Entra ID, Intune Network: 2 to 6 years of experience in IT support (L1/L2) Experience with an Apple MDM solution (Jamf preferred) Solid knowledge of Microsoft 365 and Entra ID administration Bachelor's degree in IT or equivalent experience Fluent in English, other languages, especially French are a plus. Ability to work on-site in Durham (North Carolina) twice per week Strong service mindset and user focus Ability to work in a structured and process-driven environment Jamf certifications Health Insurance Hybrid working arrangement – 2 days per week in office (additional in-office requirements during training and onboarding) Engagement multinational Life Sciences projects ASAP Diversity & Inclusion This role is best suited for a junior to mid-level profile who is pragmatic, reliable, and comfortable operating within a structured environment, with a strong focus on support and service quality.