Account Delivery Manager - Structured Cabling
black boxPhoenix, AZ
Account Delivery Manager - Structured Cabling
Industries
Administrative Management and General Management Consulting ServicesCorporate, Subsidiary, and Regional Managing OfficesOther Management Consulting ServicesAbout the role
Overview:
In this role you own end-to-end delivery for the assigned account(s), driving continuity, profitability, and delivery governance. You act as the single point of accountability for client outcomes, coordinating with PMs and delivery ops to meet SLAs and CSAT targets. You collaborate with Sales to enable delivery-led growth and manage governance, budgets, and stakeholder relationships. You will shape account-level delivery plans, track KPIs, and identify margin improvement opportunities. This role is pivotal for aligning delivery capabilities with account growth and client satisfaction.
Responsibilities:
Own delivery and management of all projects under the account, including SLAs, reviews, resource planning, CSAT, and budget. Partner with capacity planning and ensure timely staffing; coordinate with horizontal PMs for aligned delivery. Ensure adherence to client-required technical documentation. Track project KPIs and report in prescribed formats; provide inputs to AM for account tracking. Forecast resource costs and share weekly/monthly cost reports with Delivery director. Drive operational metrics and support account planning with AM/BDM. Identify margin improvement opportunities (including automation) and drive implementation. Maintain primary relationship with key client stakeholders to ensure delivery satisfaction. Lead governance activities for projects and contribute to account-level governance. Coordinate project delivery plans with PMs and drive reviews with clients. Manage account governance activities (QBRs/MBRs), validate invoices, and follow up on collections. Support client pursuit and account growth; contribute delivery insights to renewal discussions. Identify extension opportunities within the account and provide inputs for new leads.
Key requirements:
Strong delivery governance and cross-functional coordination. Experience with capacity planning, resource management, and budget tracking. Proven ability to manage stakeholder relationships and drive CSAT. Ability to track and report on KPIs and financial metrics (expense, GM, invoicing). Experience in pursuit, renewal, and upsell discussions with delivery capability awareness. Ability to contribute to project delivery plans and governance processes. stakeholder management communication analytical thinking delivery governance project portfolio management capacity planning
Matching similar jobs
JOB OVERVIEW
Experience level
Manager
Location
Phoenix, AZ
Occupation
Sales Managers
Industry
Administrative Management and General Management Consulting Services
Posted
today
Tired of running searches?
Rank the roles you'd take once, and matches like these arrive on their own.
CREATE PROFILE (opens in a new tab)