Account Manager

Responsibilities: Collaborate with cross-functional teams (Sales, Field Ops, Centralized Services, Product Management, Implementation) to align projects with client needs Understand client portfolios and partner with clients to tailor growth strategies Act as the primary contact for client communications and cultivate robust relationships Monitor market developments and client feedback to frame growth strategies Lead client retention by ensuring service excellence and timely solutions Document client interactions, sales efforts, and growth metrics to inform strategy Achieve or exceed account growth and upsell targets Manage projects within budgets and adjust for unforeseen costs Solicit feedback from clients on satisfaction and service needs Proactively monitor and report client KPIs and success metrics Perform other duties as assigned

Key requirements: Minimum of 5 years in roles related to account management or sales Experience focusing on property management is a plus Strong business acumen with understanding of customer needs in property management, renovation, and maintenance operations Familiarity with local and state regulatory/compliance standards for facilities management or single-family rental property management Excellent communication, negotiation, and presentation skills Proficiency with CRM software and data analytics tools, financial tracking, project management platforms, and communication software Financial analysis capabilities for decisions based on data and margins Conflict resolution expertise for managing disputes Technical proficiency or awareness of tools/techniques used in multifamily renovations Time management and stakeholder management skills Exceptional communication, negotiation, and presentation skills Strong stakeholder management and relationship-building Analytical mindset with financial acumen CRM software proficiency Data analytics software Spreadsheets for financial tracking